Some updates here.. I am a tvb fan but i just realise i never talk abt any Tvb drama here, so i will write some reviews soon. still got to find pictures. I am a hk fan due to tvb dramas. haha. *craving for dim sums.
I want to talk abt this job i was working last week. I worked at this call centre outsourced by ministry of manpower for 3 days and quit. Coz i really can't tolerate their working style and their inefficient management! Is not any difficult job. There are many calls from the public so there are never-ending calls for the day. The permanent staff is insufficent to answer all the calls. What I had to do is answer overflow calls, take down their problems and contact number & tell them the pple-in-charge will call them later as we are experiencing high call volume. For those urgent cases, we make a mark or pass on to our supervisor immediately. sounds like an easy job rite?
The problem is the customer service officers never get back to them. or they didn't return call in short period of time. This results in the same pple calling back again, leaving messages once, twice, thrice... until they get fed up with us. Imagine u need to employ a foreign worker urgently, u got to wait for approval then u can bring the worker over but there is NO answer from other side!!! So how?? Then u try calling to get the CSo to check & help solve ur problem but end up u still do not get any answer but only a "human" voice message system.
I think leaving messages like that is as good as no1 answering the calls. Can't give them a solution that they need. Can't help them at all. No point in continuing to take down their messages. Before i went in, i thought they would give us training as a CSo but... Heard that there is a CSo who was not given any training so he had to figure out everything himself.
I want to talk abt this job i was working last week. I worked at this call centre outsourced by ministry of manpower for 3 days and quit. Coz i really can't tolerate their working style and their inefficient management! Is not any difficult job. There are many calls from the public so there are never-ending calls for the day. The permanent staff is insufficent to answer all the calls. What I had to do is answer overflow calls, take down their problems and contact number & tell them the pple-in-charge will call them later as we are experiencing high call volume. For those urgent cases, we make a mark or pass on to our supervisor immediately. sounds like an easy job rite?
The problem is the customer service officers never get back to them. or they didn't return call in short period of time. This results in the same pple calling back again, leaving messages once, twice, thrice... until they get fed up with us. Imagine u need to employ a foreign worker urgently, u got to wait for approval then u can bring the worker over but there is NO answer from other side!!! So how?? Then u try calling to get the CSo to check & help solve ur problem but end up u still do not get any answer but only a "human" voice message system.
I think leaving messages like that is as good as no1 answering the calls. Can't give them a solution that they need. Can't help them at all. No point in continuing to take down their messages. Before i went in, i thought they would give us training as a CSo but... Heard that there is a CSo who was not given any training so he had to figure out everything himself.
I am reading da vinci code now, hope i can read finish. Still dun understand what is the big hooha abt this book. I think is ok only. Maybe coz of pple's good remarks abt it so i've too high expectations. Got to read finish to give a fair comment. Friend told me there is some anti-christian elements inside but i am reading with an open mind. Dan Brown use a lot those 'chim' vocabulary or should i say my english is deteriorating?
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