thailand thailand here i come...
Yeappie, i'm flying to bangkok tomorrow. Going with one friend to visit our friend there, free and easy travel. I juz hope i dun overspend. You know how i can shop like nobody's business... i'm working but i'm spending a lot too!!! Will be back on next wed. The thought of taking aeroplane & looking out and i will see white clouds all over... i've some sort of fattish for aeroplans. heh.
Anyway work as been ok. I have not met the worst & unreasonable customers yet, though there're a few called-in customers who are very mah fan!!! I'm helping walk-in customers exchange new battery as there is a batch of batteries have problem. This battery comes with certain Nikon cameras. This 1-to-1 exchange can only be done at the Nikon service centre, they muz bring in their old battery for exchange as we need to record down some things and print a warranty for them. Recently this woman called in to ask about the battery exchange, she requested us to deliver the battery to her and she is willing to pay the to & fro delivery cost. After abt 4,5 times of communication with her over the phone, we finally arranged for her the date & time of delivery, then she said her husband will collect it for her!!! troublesome pple... but this is customer service.
Oh ya pple, to those who owned cameras, before u want to use your camera for overseas trip or any important occasion. Please take out your cameras at least 2 weeks before hand. Coz u never know what can happen. Always expect the unexpected. Techicians usually need at least 7 working days to repair cameras. Some customers only bring in their camera 2 days before their trip and expect us to repair immediately so they can use. I handled one such customer. He is leaving on saturday night, so he took out his camera on wednesday then he realised there's problem with the image, so he came in on thursday. So happen the part required for the repair is not available and it's only coming in the following week or later. Then he demanded me to ask them to use the same part from other camera and replace the part when it arrive. He was telling me that is what car companies do, they take out parts required from other cars for repair!!!??? I mean cars are cars, cameras are cameras. They are completely 2 different thing. Of cos Nikon can't do that! Then i kept saying sorry but he still dun give up and repeated the car company story blah, blah, blah... He was lucky enough coz i asked my colleagues again, they said the parts are arriving in the afternoon. He didnt scold me but its the things he say & comment that makes pple irritated. This is customer service...
Anyway work as been ok. I have not met the worst & unreasonable customers yet, though there're a few called-in customers who are very mah fan!!! I'm helping walk-in customers exchange new battery as there is a batch of batteries have problem. This battery comes with certain Nikon cameras. This 1-to-1 exchange can only be done at the Nikon service centre, they muz bring in their old battery for exchange as we need to record down some things and print a warranty for them. Recently this woman called in to ask about the battery exchange, she requested us to deliver the battery to her and she is willing to pay the to & fro delivery cost. After abt 4,5 times of communication with her over the phone, we finally arranged for her the date & time of delivery, then she said her husband will collect it for her!!! troublesome pple... but this is customer service.
Oh ya pple, to those who owned cameras, before u want to use your camera for overseas trip or any important occasion. Please take out your cameras at least 2 weeks before hand. Coz u never know what can happen. Always expect the unexpected. Techicians usually need at least 7 working days to repair cameras. Some customers only bring in their camera 2 days before their trip and expect us to repair immediately so they can use. I handled one such customer. He is leaving on saturday night, so he took out his camera on wednesday then he realised there's problem with the image, so he came in on thursday. So happen the part required for the repair is not available and it's only coming in the following week or later. Then he demanded me to ask them to use the same part from other camera and replace the part when it arrive. He was telling me that is what car companies do, they take out parts required from other cars for repair!!!??? I mean cars are cars, cameras are cameras. They are completely 2 different thing. Of cos Nikon can't do that! Then i kept saying sorry but he still dun give up and repeated the car company story blah, blah, blah... He was lucky enough coz i asked my colleagues again, they said the parts are arriving in the afternoon. He didnt scold me but its the things he say & comment that makes pple irritated. This is customer service...
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